Customer Service Diploma (Level 2 & 3) Plus Sales and Marketing Skills - CPD Certified

Need skills for the ultimate customer satisfaction? Want to recognise and appreciate returning consumers, build relationships with local clients, and use your product knowledge to be the best man out there? Then look no further because our comprehensive Customer Service, Sales and Marketing course is here to help you break all the barriers!

Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Customer Service, Sales and Marketing. This Customer Service is the ideal approach for you to obtain a thorough understanding and knowledge of the subject.

5 FREE Courses with this Customer Service, Sales and Marketing course are:

• Course 01: Communication Skills
• Course 02: Sales and Marketing
• Course 03: Podcasting Fundamentals
• Course 04: Growth Hacking
• Course 05: Conflict Management

What will make you stand out?

On completion of this online Customer Service, Sales and Marketing course, you will gain:

• CPD QS Accredited
• After successfully completing the Customer Service, Sales and Marketing Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities.
• Lifetime access to the whole collection of learning materials.
• The online test with immediate results
• You can study and complete the course at your own pace.

We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding course to improve your pertinent skills. In this easy-to-digest Customer Service, Sales and Marketing course, you will get exclusive training, which will enable you to stand out in this competitive market.

However, the Customer Service, Sales and Marketing course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch course curriculum comprises basic to advanced levels of modules that will increase your skillsets.

Progression: You can further enrol in -

• Level 2 Certificate in Principles of Customer Service
• Level 2 Certificate in Customer Service (RQF)
• Level 3 Diploma in Customer Service (RQF)
• Certificate in Know Your Customer & Customer Due Diligence
• Level 3 Diploma for Customer Service Skills (RQF)
• Level 1 Award in Customer Service (RQF)
• Level 1 Certificate in Customer Service (RQF)
• Level 2 Award in Customer Service (RQF)
• Level 2 Diploma in Customer Service (RQF)
• Level 2 NVQ Certificate in Customer Service (RQF)
• Level 3 Certificate in Principles of Customer Service

• Module 01: Who We Are and What We Do 09:39

  • 1: Who We Are and What We Do Preview 09:39

• Module 02: Establishing Your Attitude 10:26

  • 2: Establishing Your Attitude 10:26

• Module 03: Identifying and Addressing Customer Needs 09:43

  • 3: Identifying and Addressing Customer Needs 09:43

• Module 04: Generating Return Business 08:40

  • 4: Generating Return Business 08:40

• Module 05: In-Person Customer Service 06:59

  • 5: In-Person Customer Service 06:59

• Module 06: Giving Customer Service over the Phone 08:10

  • 6: Giving Customer Service over the Phone 08:10

• Module 07: Providing Electronic Customer Service 06:59

  • 7: Providing Electronic Customer Service 06:59

• Module 08: Recovering Difficult Customers 08:01

  • 8: Recovering Difficult Customers 08:01

• Module 09: Understanding When to Escalate 06:58

  • 9: Understanding When to Escalate 06:58

• FREE Course 01 : Communication Skills 13:13

  • 10: Communication Skills 13:13

• FREE Course 02: Sales and Marketing 16:44

  • 11: Sales & Marketing 16:44

• FREE Course 03: Podcasting Fundamentals 12:13

  • 12: Podcasting Fundamentals 12:13

• FREE Course 04: Growth Hacking 12:35

  • 13: Growth Hacking 12:35

• FREE Course 05: Conflict Management 08:01

  • 14: Conflict Management 08:01

• Share Your Feedback 01:00

  • 15: Leave a review 01:00

• Assignment (Optional) - Customer Service 03:00

  • 16: Assignment On Customer Service 03:00

• Get Your CPD Quality Standard Certificate (Optional) 01:00

  • 17: CPD Quality Standard Certificate 01:00

• Thank you for being a part of this course! We'd appreciate your feedback 01:00

  • 18: Please leave a review 01:00

The substantial Customer Service, Sales and Marketing is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Furthermore, as you proceed through the modules of this Customer Service course, you will discover the fundamentals of Customer Service, Sales and Marketing and explore the key topics.

Is This Customer Service, Sales and Marketing Course the Right Option for You?

This Customer Service course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this course.

Without any formal requirements, you can delightfully enrol in this Customer Service, Sales and Marketing course.

By completing this comprehensive Customer Service, Sales and Marketing course, you can pick any one of the following career paths:

• Customer Service Manager
• Customer Service Assistant
• Corporate Communications Specialist
• Sales Assistant
• Sales Account Manager
• Customer Relationship Management (CRM)
• Executive
• Business Development Representative

Currently there are no Q&As for this course. Be the first to ask a question.

Reed courses certificate of completion

Digital certificate - Included

CPD Quality Standard Certificate

Digital certificate - £4.99

CPD Quality Standard Hardcopy Certificate (FREE UK Delivery)

Hard copy certificate - £9.99